Returns & Exchanges

At Tozando, we stand by the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all standard items in original condition. Please note that customized or embroidered products are final sale and cannot be returned unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear or washing.

• 3.
  Ship the Item

  Affix the provided return label or ship via a tracked carrier to our distribution center, clearly marking the RA number on the outside of the box.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.